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Supervisor (Full Time) London Aquatics Centre

Supervisor (Full Time) London Aquatics Centre

Job ID 
Position Type 
Permanent Part-Time

More information about this job





Born in Australia, Speedo® is the world’s leading swimwear brand. We created our first swimsuit in 1928; since then, we’ve been behind every major swimwear innovation, from pioneering Lycra® swimsuits to developing the world’s first Fastskin Racing System®.


We’re passionate about swimming and inspiring people to swim; it’s what drives everything we do, from the products we make to how we make them. 


Today we’re a truly global brand with offices around the world and products available in 177 countries. Speedo’s international headquarters are in Nottingham in the U.K.


Speedo is Part of the Family of Pentland Brands



In this exciting role within our London Aquatics Centre store in London, you will be a key contact for customer interactions, providing every single customer with exceptional customer service driven by excellent product knowledge and providing product recommendations based on individual requirements.


You will develop and maintain excellent product knowledge using all training materials provided and actively acknowledge and approach customers, provide accurate product information in line with their feedback and use selling skills to maximise sales of appropriate products.


You will unpack deliveries in line with procedures and replenish stock in line with guidelines and ensure that all customer service and returns policies are followed.


In line with the above, you will ensure that levels of merchandising and housekeeping are delivered to the highest standard at all times and motivate the team to achieve daily sales targets.


You will act as a brand role model for all team members in portraying excellent Speedo Ambassador standards and all company policies and procedures and ensure all Health & Safety policies are complied with at all times, attending all relevant training programs and meetings as and when required and that information is cascaded back to the team.


You will deputise for the Assistant Manager when they are not available, ensuring the general operations around rotas, cashing up, processing deliveries are controlled and actioned by relevant team members.


You will carry out additional duties as and when necessary within the defined levels of responsibility and accountability in the role.



                         What you need to have


  • Previous experience in a retail supervisory/team leader position
  • Evidence of strong communication and organisational skills
  • Evidence of strong customer service standards
  • Ability to take initiative whilst working within company guidelines
  • Numeracy & literacy skills

                    What we need to see in you

  • Self motivation and a can do attitude
  • Strong customer service focus
  • Ability to coach & motivate others
  • Flexibility in working pattern
  • Attention to detail
  • Self starter


This overview gives you a feel for what you’ll be doing day to day but it’s not an A to Z.