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Financial Shared Services Manager

Financial Shared Services Manager

Job ID 
Position Type 
Permanent Full-Time
UK-London, Finchley (Global Headquarters)
Pentland Brands

More information about this job


Pentland_Brands_Recruitment_Banner - icims


Building a family of brands, for the world to love, generation after generation


Pentland is the name behind some of the world’s best sports, outdoor and fashion brands.


We own Berghaus, Canterbury of New Zealand, Speedo, Boxfresh, Ellesse, KangaROOS, Mitre, Prostar and Red or Dead. We are also the global licensee for Lacoste Chaussures and Ted Baker footwear, the UK licensee for Kickers, and are shareholders in other companies such as Hunter, Butterfly Twists, Heidi Klein and Tracksmith.


We’re a third-generation, family-owned business – and we retain strong family values. We care about people, and that’s what drives our day-to-day work. This year the Great Place to Work® Institute recognised Pentland Brands the 11th Best Workplace in the UK and the 16th Best Workplace in Europe. Our global headquarters is in the UK and we employ 2,000 people across 20 countries around the world.


We believe that doing business the right way, with respect for people and the environment, is essential for ensuring our long-term sustainability - generation after generation. The Pentland values are at the heart of what we do and how we interact with the world around us.


For further information, please visit


Key Purpose of Job:

  • Lead the shared service team, ensuring strong processes in place and shared service KPIs and SLA’s are delivered. 


  • Manage delivery of effective and efficient credit, accounts receivable and payable services for Pentland Brands
  • Produce SLA/KPI reporting for Finance Shared Services team, ensuring ability to drill down from top level reporting to identify key issues
  • Ensure effective controls in place
  • Undertake regular ledger reviews with teams ensuring focus on delivering targets.
  • Ensure effective management of risk on ledgers, through early identification, mitigation and escalation
  • Set up the teams to work in a more flexible One Pentland approach, ensuring systems and reporting is set up to enable this.
  • Work with IT to ensure that systems and reporting capability are fully optimised.
  • Prioritise areas for improvement/efficiencies using external benchmarking to identify best practice
  • Own and ensure delivery of FSS project agenda, prioritising in line with team and business objectives.
  • Capture business feedback and respond in a timely and appropriate manner to improve service delivery

Team Management

  • Manage, develop, motivate and support team to deliver high performance
  • Ensure workload is effectively managed across the team, with appropriate cover in place
  • Ensure a “best in class” culture is adopted and promoted within the team, developing a continuous improvement mindset


Needs to have


  • Strong leadership skills with the ability to coach others.
  • Experience of working in a shared service environment.
  • Evidence of delivering process improvements with clear business results
  • Experience of leading a team to deliver exceptional results
  • Experience of implementing and delivering KPI reporting
  • Continuous improvement mindset
  • Strong oral and written communication skills.
  • Good knowledge of SAP & Excel
  • Great stakeholder engagement skills with no surprises


Needs to be 

  • Passionate about Customer Service.
  • Deadline focused, determined and capable of multi-tasking
  • Confident, professional and articulate
  • Able to influence having developed strong relationships with business
  • Focused on performance, results and teamwork
  • Always looking for process improvements
  • Commercially aware and bringing the outside in to drive business performance