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Quality Assurance Technician

Quality Assurance Technician

Job ID 
Position Type 
Permanent Full-Time
Product Assurance
Pentland Brands

More information about this job


Pentland_Brands_Recruitment_Banner - icims


Building a family of brands, for the world to love, generation after generation


Pentland is the name behind some of the world’s best sports, outdoor and fashion brands.


We own Berghaus, Canterbury of New Zealand, Speedo, Boxfresh, Ellesse, KangaROOS, Mitre, Prostar and Red or Dead. We are also the global licensee for Lacoste Chaussures and Ted Baker footwear, the UK licensee for Kickers, and are shareholders in other companies such as Hunter, Butterfly Twists, Heidi Klein and Tracksmith.


We’re a third-generation, family-owned business – and we retain strong family values. We care about people, and that’s what drives our day-to-day work. Last year the Great Place to Work® Institute recognised Pentland Brands the 11th Best Workplace in the UK and the 16th Best Workplace in Europe. Our global headquarters is in the UK and we employ 2,000 people across 20 countries around the world.


We believe that doing business the right way, with respect for people and the environment, is essential for ensuring our long-term sustainability - generation after generation. The Pentland values are at the heart of what we do and how we interact with the world around us.


For further information, please visit


Key Purpose of Job:

  • Support the Returns Manager with root cause analysis of returns (consumer & customer)
  • To supply Quality Assurance to the division and drive a Quality Assurance minded culture within the Design, Product development, Product Assurance and Raw Material functions, thereby assuring the right level of product quality is continually supplied to market.



  • Own the lab based analysis of product returns, testing requirements including external testing facilities if required.
  • Provide support to Returns manager
  • Root Cause customer and consumer returns
  • Liaise and maintain close relationships with our global Product Assurance teams, Product Design & Development teams, Raw Materials Development teams and factories to understand the root cause of quality issues and drive the delivery of robust corrective actions.
  • Lead the investigation to identify root cause of issues and agree, implement and track corrective actions across internal and external parties.
  • Work with global product design, development and raw material functions during NPD process to ensure quality is introduced from concept, throughout development and during the commercialization process.
  • In conjunction with personnel within the product design, product development, product assurance and raw material functions you will set, maintain and continually improve product quality standards across raw materials and constructions, taking a lead role in ensuring that appropriate Quality Standards are implemented that will meet both customer and consumer expectations when product is released to market.
  • Provide QA input to business projects and other general support as required.


Needs to have

  • Good communication and networking skills.
  • A desire to work collaboratively across the Business
  • A strong understanding and empathy with the end user.
  • Ability to self-manage, prioritise work and multi task with strong attention to detail


Needs to be

  • A good communicator with strong interpersonal skills – able to communicate complex / controversial topics and concepts to a wide and diverse audience.
  • Able to identify, work with & influence key stakeholders.
  • Passionate about our products, Development and Product Assurance and company success.