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Credit Controller

Credit Controller

Job ID 
Position Type 
Permanent Full-Time
UK-London, Finchley (Global Headquarters)
Pentland Brands

More information about this job


Pentland_Brands_Recruitment_Banner - icims


Building a family of brands, for the world to love, generation after generation


Pentland is the name behind some of the world’s best sports, outdoor and fashion brands.


We own Berghaus, Canterbury of New Zealand, Speedo, Boxfresh, Ellesse, KangaROOS, Mitre, Prostar and Red or Dead. We are also the global licensee for Lacoste Chaussures and Ted Baker footwear, the UK licensee for Kickers, and are shareholders in other companies such as Hunter, Butterfly Twists, Heidi Klein and Tracksmith.


We’re a third-generation, family-owned business – and we retain strong family values. We care about people, and that’s what drives our day-to-day work. This year the Great Place to Work® Institute recognised Pentland Brands the 11th Best Workplace in the UK and the 16th Best Workplace in Europe. Our global headquarters is in the UK and we employ 2,000 people across 20 countries around the world.


We believe that doing business the right way, with respect for people and the environment, is essential for ensuring our long-term sustainability - generation after generation. The Pentland values are at the heart of what we do and how we interact with the world around us.


For further information, please visit


Working for a fast-paced Customer Financial Services team managing collections and risk across a portfolio of brand accounts. Day to day credit control, ensuring issues are resolved and debt is paid on time. Delivering exceptional customer service in a professional manner, in accordance with the Group Policy. Assisting in the development of strategies for continuous improvement and effective risk management

  • Day to day management of ledgers, ensuring KPIs and SLAs delivered.
  • Manage Pentland’s Transactional accounts to ensure that the company’s risk is kept to a minimum.
  • Have full responsibility for accounts and complete knowledge of accounts
  • Proactively take responsibility for the escalation of developing issues and/or key risks, ensuring action is taken and information is in place to enable prompt mobilisation and management of debt recovery measures where needed.
  • Participate in the success of the brands stock turnover days through daily order releasing and order-book reviews
  • Arrange and participate in review meetings with sales and customer services teams.
  • Ensure that any decisions taken adhere to the credit policy and the DOA (Delegation of Authority)
  • Build effective and collaborative relationships with both internal and external customers
  • Improve cycle times such as DSO, query management, and cash allocations
  • Provide a consistent level of high customer service.
  • Continuously challenge the status quo, reviewing current procedures and processes and helping with the implementation of any change


Needs to have

  • Previous collections experience
  • Previous retail experience is desirable
  • Previous SAP experience is desirable
  • Good written communication and organisational skills
  • Good telephone manner
  • Good Microsoft Office skills, especially Excel
  • Basic accounting understanding
  • Reasonable academic background
  • Ability to work under pressure and meet tight deadlines
  • ICM qualification is desirable


Needs to be


  • Passionate about Customer Service
  • Able to work independently, with a confident, assertive and resilient approach.
  • A professional “can-do” attitude
  • Able to combine a flexible approach with a desire to “go the extra mile”
  • Hard working and tenacious
  • Proven ability to develop and take on additional responsibilities
  • Good interpersonal skills and positive towards change
  • The ability to influence others to achieve results
  • Be a true team player, yet self-motivated