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Digital Commerce Executive - Customer Engagement Portal

Digital Commerce Executive - Customer Engagement Portal

Job ID 
Position Type 
Permanent Full-Time
Digital & Ecommerce
Pentland Brands

More information about this job


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Building a family of brands, for the world to love, generation after generation


Pentland is the name behind some of the world’s best sports, outdoor and fashion brands.


We own Berghaus, Canterbury of New Zealand, Speedo, Boxfresh, Ellesse, KangaROOS, Mitre, Prostar and Red or Dead. We are also the global licensee for Lacoste Chaussures and Ted Baker footwear, the UK licensee for Kickers, and are shareholders in other companies such as Hunter, Butterfly Twists, Heidi Klein and Tracksmith.


We’re a third-generation, family-owned business – and we retain strong family values. We care about people, and that’s what drives our day-to-day work. This year the Great Place to Work® Institute recognised Pentland Brands the 11th Best Workplace in the UK and the 16th Best Workplace in Europe. Our global headquarters is in the UK and we employ 2,000 people across 20 countries around the world.


We believe that doing business the right way, with respect for people and the environment, is essential for ensuring our long-term sustainability - generation after generation. The Pentland values are at the heart of what we do and how we interact with the world around us.


For further information, please visit


Key Purpose of Job:


To assist in the effective management of all owned digital platforms to ensure that they showcase the brand and product, whilst driving brand awareness, advocacy and sales. To work closely with the Customer Operations team to ensure the B2B Portal is updated and managed effectively.



  • Manage all owned digital platforms to ensure all content is accurate, showcases the brand and is legally compliant.
  • Provide robust support in the deployment of new seasonal campaigns and content delivery across all owned platforms.
  • Work with the owners of the brand websites to ensure content is created, produced and deployed consistently, reducing duplication.
  • Support the Customer Operations team with any reported issues and service requests (user access, content requiring updates)
  • Assist with the deployment of campaigns, which could include emails etc. Briefing create and specific teams as required.
  • Utilise data to constantly improve the customer journey on the website, with the focus being on ensuring the channel is easy to use and more customers choose to do business with us via this route.
  • Work closely with the Digital Commerce Manager and wider Pentland brands in the delivery of Digital Commerce led projects that support the key digital initiatives.
  • Deal with first-line issues across our digital estate; first stage triage, logging calls and liaising with third parties where necessary.
  • Work with the merchandising team to ensure optimum stock levels, merchandising and searchandising strategies are in place to maximize conversions.
  • Assist in the shared responsibility of onsite and service performance reporting.
  • Manage the effective setup of promotions and offers onsite when necessary.
  • Work closely with the Digital Commerce Executive to complement all activity.
  • This job description is not exhaustive and you may be required to carry out other duties as requested.



What you need to have

  • Website administration and proven content management experience
  • Digital marketing and campaign coordination
  • Initiative based in problem solving and analytics experience (Google Analytics / or similar)
  • Management of databases and/or large amounts of complex data
  • Project management and delivery
  • Use of Microsoft packages including Word, Excel and PowerPoint
  • HTML/CSS experience would be advantageous 
  • Photoshop or InDesign skills would be advantageous 

What we need to see in you

  • Intelligent team player but able to work independently
  • Driven and proactive attitude
  • High attention to detail and problem solving skills
  • Focused on on-time delivery of projects



 This overview gives you a feel for what you’ll be doing day to day but it’s not an A to Z.