Building a family of brands, for the world to love, generation after generation
Pentland is the name behind some of the world’s best sports, outdoor and fashion brands.
We own Berghaus, Canterbury of New Zealand, Speedo, Boxfresh, Ellesse, KangaROOS, Mitre, Prostar and Red or Dead. We are also the global licensee for Lacoste Chaussures and Ted Baker footwear, the UK licensee for Kickers, and are shareholders in other companies such as Hunter, Butterfly Twists, Heidi Klein and Tracksmith.
We’re a third-generation, family-owned business – and we retain strong family values. We care about people, and that’s what drives our day-to-day work. This year the Great Place to Work® Institute recognised Pentland Brands the 11th Best Workplace in the UK and the 16th Best Workplace in Europe. Our global headquarters is in the UK and we employ 2,000 people across 20 countries around the world.
We believe that doing business the right way, with respect for people and the environment, is essential for ensuring our long-term sustainability - generation after generation. The Pentland values are at the heart of what we do and how we interact with the world around us.
For further information, please visit www.pentland.com.
As Service Desk Lead Analyst you will:
Lead a world class, customer focused service desk ensuring the adherence of professionalism in all activities done. With over 1,700 users worldwide and circa 38,000 tickets logged each year, you must lead a team that delivers consistent flawless customer service.
The Service Desk Team Leader will motivate and develop the current Service Desk team and continue to build a service-oriented and professional working environment.
What you need to have
What we need to see in you
Measures of success:
Defining and then monitoring all Service Desk KPIs.
This overview gives you a feel for what you’ll be doing day to day but it’s not an A to Z.