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Speedo/Berghaus Retail Manager

Speedo/Berghaus Retail Manager

Job ID 
Position Type 
Permanent Full-Time
UK-Field Based
Sales and Business Development
Pentland Brands

More information about this job


Pentland_Brands_Recruitment_Banner - icims


Building a family of brands, for the world to love, generation after generation


Pentland is the name behind some of the world’s best sports, outdoor and fashion brands.


We own Berghaus, Canterbury of New Zealand, Speedo, Boxfresh, Ellesse, KangaROOS, Mitre, Prostar and Red or Dead. We are also the global licensee for Lacoste Chaussures and Ted Baker footwear, the UK licensee for Kickers, and are shareholders in other companies such as Hunter, Butterfly Twists, Heidi Klein and Tracksmith.


We’re a third-generation, family-owned business – and we retain strong family values. We care about people, and that’s what drives our day-to-day work. Last year the Great Place to Work® Institute recognised Pentland Brands the 11th Best Workplace in the UK and the 16th Best Workplace in Europe. Our global headquarters is in the UK and we employ 2,000 people across 20 countries around the world.


We believe that doing business the right way, with respect for people and the environment, is essential for ensuring our long-term sustainability - generation after generation. The Pentland values are at the heart of what we do and how we interact with the world around us.


For further information, please visit


Job role

  • Manage the retail field team to ensure that all sales, operational and service standards are implemented to the highest standard
  • Manage the central retail operations & communications to ensure the retail field team are focussed solely on delivering exceptional brand experience against commercial targets
  • Manage the recruitment,  training,  development and succession planning of the field team to ensure the above objectives are met 


  • To support  the UK Team, providing clear accountability  of the 3 areas above under their strategic direction
  • To lead the behaviour & performance of the stores in accordance to Brand Ambassador standards acting as a brand role model in every aspect of the role and ensure every team member does the same.
  • Understand, interpret, communicate and implement company objectives providing background to why decisions have been taken and  the headline context  
  • To set all standards in store and ensure all policies, procedures and guidelines are adhered to identifying areas for improvement and implementing measures accordingly
  • To display exceptional customer service standards ensuring that customer service is consistent across the area through training, coaching and  leadership programs
  • Creation of GPTW initiatives, actions, feedback measures and proposals
  • Provide cost centre budgeting & reforecasting on all retail cost centres to the UK Team
  • Manage the Speedo/Berghaus Retail P&L 
  • Work with retail merchandisers to communicate daily/weekly/monthly store sales targets and collate bonus related data, submitting to the Line Manager for approval
  • Be main contact for external service providers escalating issues where required
  • Ensure all Health & Safety policies are complied with at all times
  • Attend all relevant training programs and meetings as and when required and that all company information is cascaded to the teams across the sites
  • To carry out additional duties as and when necessary within the defined levels of responsibility and accountability in the role
  • Support direct line manager with POU retail solutions by helping to scope opportunities with key sites including 50m pool targets.
  • When required develop and work on cross brand reporting and presentations on performance.
  • Build POU tenders with.
  • Lead and manage store closures
  • With  line Managers  help develop, build and present the Retail Strategy internally aligning brands and delivering effectively through people and stores
  • Attend brand conferences and product marketing meetings to build and present proposals and tactics for stores
  • On a monthly basis ensure that the UK Sales and Marketing teams receive a Retail update to share best practice and promote consistencies and opportunities for other UK Channels. 




                         What you need to have


  • Experience of multi- site retail management with direct accountability for Store Managers
  • Strong commercial capability with clear evidence of implementing changes & projects with direct commercial results within retail environments
  • Evidence of communicating successfully on key business initiatives with remote teams
  • Experience of P&L management with evidence of managing and controlling cost centres against budgets
  • Experience of summarising and presenting proposals and reports to senior team
  • Experience of budget review & reforecasting to stakeholder expectations
  • Experience of managing store operations and leading a team
  • Experience of a central operations role
  • Experience of delivering store opening, store refit, store closure projects



                    What we need to see in you


  • Highly motivated with evidence of leadership and influencing skills
  • Can demonstrate sound decision making based on intuition & judgement
  • Ability to take initiative whilst working within company guidelines
  • Strong commercial ability
  • Pro active problem solver with strong numeracy & literacy skills
  • Self-motivation and a can do attitude
  • High Customer service  focus
  • Ability to coach & motivate others with evidence of high level cause & effect
  • Flexibility in working pattern
  • Attention to detail and solid communication skills – oral & written
  • Professional focus with the ability and confidence to present at a senior level





 This overview gives you a feel for what you’ll be doing day to day but it’s not an A to Z.