• Senior Digital Product Manager

    Location UK-Nottingham
    Job ID
    2018-3052
    Position Type
    Permanent Full-Time
    Category/Function
    Digital & Ecommerce
    Brand
    Pentland Brands
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    Pentland_Brands_Recruitment_Banner - icims

     

    Building a family of brands, for the world to love, generation after generation

     

    Pentland is the name behind some of the world’s best sports, outdoor and fashion brands.

     

    We own Berghaus, Canterbury of New Zealand, Speedo, Boxfresh, Ellesse, KangaROOS, Mitre, Prostar and Red or Dead. We are also the global licensee for Lacoste Chaussures and Ted Baker footwear, the UK licensee for Kickers, and are shareholders in other companies such as Hunter, Butterfly Twists, Heidi Klein and Tracksmith.

     

    We’re a third-generation, family-owned business – and we retain strong family values. We care about people, and that’s what drives our day-to-day work. This year the Great Place to Work® Institute recognised Pentland Brands the 11th Best Workplace in the UK and the 16th Best Workplace in Europe. Our global headquarters is in the UK and we employ 2,000 people across 20 countries around the world.

     

    We believe that doing business the right way, with respect for people and the environment, is essential for ensuring our long-term sustainability - generation after generation. The Pentland values are at the heart of what we do and how we interact with the world around us.

     

    For further information, please visit www.pentland.com.

     

    Key Purpose of Job:

     

    To deliver a category-leading consumer experience across Pentland’s portfolio of ecommerce sites using digital product management methodologies and ways of working.

     

    Responsibilities

     

    • Together with the Digital Director and Head of Digital Trading and Customer Service, play a lead role in defining the group digital product strategy and roadmap
    • Own and drive product development strategy for two of our brands to be defined
    • Forge strong relationships with the brand teams and deliver on the brand vision in a digital context
    • Act as a relationship manager and single point of contact for customers
    • Manage a team of product managers working across our other active and footwear brands
    • As the owner of the relationship with the relevant brand teams, you are responsible for forging strong relationships with these teams and delivering on the brand vision in a digital context
    • Responsible for delivering a differentiated customer experience across our ecommerce sites and ensuring they are growing in line with brand plans and revenue targets
    • Developing the product roadmap and ensuring the digital experience is optimised through the customer journey
    • Creating business requirements, wireframes and produce prototypes etc.
    • Running workshops, conduct user testing and optimise the customer experience
    • Understanding and analysing product performance post launch
    • Performing competitor analysis and understanding the competitive landscape and how to stay ahead of the curve as regards product offerings, Web functionality, customer satisfaction etc
    • Taking full ownership over performance of your products – tracking results and ensuring products stay on target
    • Constantly striving to identify new opportunities and commercially justify your decisions
    • Act as relationship manager and single point of contact for key wholesale customers

     

    Key Stakeholders

     

    • Digital team
    • Brand teams
    • Strategic customers
    • Sales and planning

     

    Needs to have

     

    • A minimum of five years in a product management role in an ecommerce environment. This could be in a pureplay, physical product or retail business.
    • Proven experience in online product management, working in a matrixed organisation, managing product prioritization, roadmap, and delivery of user-facing functionality
    • An uncompromising focus on user-centric design, applying intellect, data, research, and well-honed judgment to ensure you’re focused on making the biggest difference to our users with your work
    • Strong analytical and technical skills, with an ability to challenge and be challenged on a numerical basis to ensure your decisions are well founded
    • Experience running A/B and multivariate tests, using customer data to drive decision-making and being willing to question your assumptions on a regular basis
    • Have experience of managing B2C digital commerce products end to end within brand name organisations
    • Have the gravitas to influence at a senior level and able to make a real impact
    • Be an extremely commercially aware decision maker
    • Have excellent communication and numeracy skills
    • Extensive experience working in an agile environment and using different organisational models based on agile

     

    Needs to be

     

    • Highly collaborative and accustomed to working in matrix environments with multi-disciplinary teams
    • The sort of personality who knows how to create momentum and bring about change.  You will love engaging people across the company at all levels with your enthusiasm for making positive change that will improve how our consumers experience our brands.
    • The ability to excite an organization with your product vision, instituting passion and excitement for your work, and a strong ability to influence your stakeholders.
    • Highly commercial and driven to deliver growth
    • Excellent written and verbal communication skills.
    • Good organisation and planning skills.

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