Building a family of brands, for the world to love, generation after generation
Pentland is the name behind some of the world’s best sports, outdoor and fashion brands.
We own Berghaus, Canterbury of New Zealand, Speedo, Boxfresh, Ellesse, KangaROOS, Mitre, Prostar and Red or Dead. We are also the global licensee for Lacoste Chaussures and Ted Baker footwear, the UK licensee for Kickers, and are shareholders in other companies such as Hunter, Butterfly Twists, Heidi Klein and Tracksmith.
We’re a third-generation, family-owned business – and we retain strong family values. We care about people, and that’s what drives our day-to-day work. Last year the Great Place to Work® Institute recognised Pentland Brands the 11th Best Workplace in the UK and the 16th Best Workplace in Europe. Our global headquarters is in the UK and we employ 2,000 people across 20 countries around the world.
We believe that doing business the right way, with respect for people and the environment, is essential for ensuring our long-term sustainability - generation after generation. The Pentland values are at the heart of what we do and how we interact with the world around us.
For further information, please visit www.pentland.com.
Provide all Digital consumers with first class customer service, enhancing their experience and exceeding their expectations.
To support the Digital Customer Service Manager in achieving a high standard of professionalism by the team. To ensure that the service received by our consumers is of an excellent standard, in both English and German language by your team members, through regular training, coaching and development.
To provide a consistent high standard of customer service to all Digital customers and Source Shop. To ensure the accurate and effective usage of all Digital operating systems, through evaluation and analysis.
You will own many aspects of support ranging from creating standard responses , for your platforms, training and utilising the team to increase consumer satisfaction.
Customer / Consumer Elements
What you need to have
This overview gives you a feel for what you’ll be doing day to day but it’s not an A to Z.