• Customer Operations Representative

    Location UK-London, Finchley (Global Headquarters)
    Job ID
    2018-3155
    Position Type
    Permanent Full-Time
    Category/Function
    Customer Operations
    Brand
    Pentland Brands
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    Pentland_Brands_Recruitment_Banner - icims

     

    Building a family of brands, for the world to love, generation after generation

     

    Pentland is the name behind some of the world’s best sports, outdoor and fashion brands.

     

    We own Berghaus, Canterbury of New Zealand, Speedo, Boxfresh, Ellesse, KangaROOS, Mitre, Prostar and Red or Dead. We are also the global licensee for Lacoste Chaussures and Ted Baker footwear, the UK licensee for Kickers, and are shareholders in other companies such as Hunter, Butterfly Twists, Heidi Klein and Tracksmith.

     

    We’re a third-generation, family-owned business – and we retain strong family values. We care about people, and that’s what drives our day-to-day work. Last year the Great Place to Work® Institute recognised Pentland Brands the 11th Best Workplace in the UK and the 16th Best Workplace in Europe. Our global headquarters is in the UK and we employ 2,000 people across 20 countries around the world.

     

    We believe that doing business the right way, with respect for people and the environment, is essential for ensuring our long-term sustainability - generation after generation. The Pentland values are at the heart of what we do and how we interact with the world around us.

     

    For further information, please visit www.pentland.com.

     

     

    As Customer Operations Representative you will:

     

    Work within a channel team environment to establish a world class level of customer service to all customers.  They will assist Customer Operations team for the Footwear Division and achieve sales and profit targets for each account and ensure operational support to the sales teams is provided


    Responsibilities

     

    Customer Service

    • Responsibility for dealing with and resolving all customer queries involving the Sales Team and Customer Operations Team if and when necessary
    • Providing exceptional high-quality customer service support

    Specific Accounts

    • Support the Supply Chain and Customer Operations Team to service our accounts based on the channel representing
    • Assist the team to track, monitor and chase sales orders
    • On-line invoicing completed in a timely fashion

    Sales

    • Assist in the co-ordination and checking of sales sample arrival and invoicing
    • Work with Sales Team to assist in providing timely and relevant reports as required

     

    Stock Reports

    • Support the Senior Customer Representative and Sales Team to provide relevant and timely stock information

    Sales Orders

    • Assist in processing the set-up of sales orders
    • Provide support in setting up footwear prices each season
    • Convert Customer Service calls into sales where possible

    Ad-hoc

    • Provide support to all departments as requested by Customer Representative or Customer Operations Manager
    • Prepare agendas and presentations for Customer Operations team
    • Produce basic business review presentations for Customer Services team
    • General filing and administration
    • Develop own knowledge and expertise in order to add value across the user Customer Operations community

     

     

    Needs to have

    • Strong interpersonal /communications skills and action orientation
    • Relevant office experience, used to having clear accountabilities
    • Computer literate with strong MS Office skills
    • Relevant experience of customer service activity
    • SAP knowledge

    Need to be

    • Strong Customer Service attitude
    • Pro-active and organised
    • Committed to achieving targets
    • Team oriented
    • Adaptable and a quick learner
    • Ability to work to deadlines

     

    Measures of Performance

    • Customer relationships
    • Accuracy
    • On time delivery
    • Continuous improvement
    • Super user support

    This job description is not exhaustive, and you may be required to carry out other duties as requested.

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