Building a family of brands, for the world to love, generation after generation
Pentland is the name behind some of the world’s best sports, outdoor and fashion brands.
We own Berghaus, Canterbury of New Zealand, Speedo, Boxfresh, Ellesse, KangaROOS, Mitre, Prostar and Red or Dead. We are also the global licensee for Lacoste Chaussures and Ted Baker footwear, the UK licensee for Kickers, and are shareholders in other companies such as Hunter, Butterfly Twists, Heidi Klein and Tracksmith.
We’re a third-generation, family-owned business – and we retain strong family values. We care about people, and that’s what drives our day-to-day work. Last year the Great Place to Work® Institute recognised Pentland Brands the 11th Best Workplace in the UK and the 16th Best Workplace in Europe. Our global headquarters is in the UK and we employ 2,000 people across 20 countries around the world.
We believe that doing business the right way, with respect for people and the environment, is essential for ensuring our long-term sustainability - generation after generation. The Pentland values are at the heart of what we do and how we interact with the world around us.
For further information, please visit www.pentland.com.
Key Purpose of Job:
The Senior Customer Operations Representative will work within a channel team environment and will support the Customer Operations manager to establish a world class level of customer service to all customers. This role will be a responsible for providing expertise and support and will work as a point for advice and escalation within the team. They will ensure continuous improvement in line with business systems and procedures and will provide support to the Customer Operations team and achieve sales and profit targets for each account and ensure operational support to the sales teams is provided
What you need to have
What we need to see in you
Measures of Performance
This overview gives you a feel for what you’ll be doing day to day but it’s not an A to Z.