• Retail Supervisor

    Location UK-Speedo Store, York
    Job ID
    Position Type
    Permanent Part-Time




    Born in Australia, Speedo® is the world’s leading swimwear brand. We created our first swimsuit in 1928; since then, we’ve been behind every major swimwear innovation, from pioneering Lycra® swimsuits to developing the world’s first Fastskin Racing System®.


    We’re passionate about swimming and inspiring people to swim; it’s what drives everything we do, from the products we make to how we make them. 


    Today we’re a truly global brand with offices around the world and products available in 177 countries. Speedo’s international headquarters are in Nottingham in the U.K.


    Speedo is Part of the Family of Pentland Brands




    In this role within our York store you will be the key contact for customer interactions, providing every single customer with exceptional customer service driven by excellent product knowledge and providing product recommendations based on individual requirements.


    You will develop and maintain excellent product knowledge using all training materials provided and actively acknowledge and approach customers, provide accurate product information in line with their feedback and use selling skills to maximise sales of appropriate products.


    You will un pack deliveries in line with procedures and replenish stock in line with guideline and ensure that all customer service and returns policies are followed ensuring that levels of merchandising and housekeeping are delivered to the highest standard at all times.


    You will motivate the team to achieve daily sales targets and act as a brand role model for all team members in portraying excellent Speedo Ambassador standards and all company policies and procedures ensuring all Health and Safety policies are complied with at all times.


    You will attend all relevant training programs and meetings as and when required and that information is cascaded back to the team and deputise for the Store Manager and Assistant Manager when they are not available, ensuring the general operations around rotas, cashing up, processing deliveries are controlled and actioned by relevant team members.


    You will carry out additional duties as and when necessary within the defined levels of responsibility and accountability in the role.



                             What you need to have


    • Previous experience in a retail supervisory/team leader position
    • Evidence of strong communication and organisational skills
    • Evidence of strong customer service standards
    • Ability to take initiative whilst working within company guidelines
    • Numeracy & literacy skills


                        What we need to see in you



    • Self motivation and a can do attitude
    • Strong customer service focus
    • Ability to coach & motivate others
    • Flexibility in working pattern
    • Attention to detail
    • Self starter


    This overview gives you a feel for what you’ll be doing day to day but it’s not an A to Z.


     www.pentland.com                                     https://careers-pentland.icims.com/                                    



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