• Key Account Manager - Karen Millen

    Location UK-London, Finchley (Global Headquarters)
    Job ID
    Position Type
    Permanent Full-Time
    Pentland Brands

    Building a family of brands for the world to love, generation after generation


    Pentland is the name behind some of the world’s best sports, outdoor and fashion brands.


    We own Berghaus, Canterbury of New Zealand, Speedo, Boxfresh, Ellesse, KangaROOS, Mitre, Prostar and Red or Dead. We are also the global licensee for Lacoste Chaussures and Karen Millen footwear, the UK licensee for Kickers, and are shareholders in other companies such as Hunter, Butterfly Twists, Heidi Klein and Tracksmith.


    We’re a third-generation, family-owned business – and we retain strong family values. We care about people, and that’s what drives our day-to-day work. This year the Great Place to Work® Institute recognised Pentland Brands the 11th Best Workplace in the UK and the 16th Best Workplace in Europe. Our global headquarters is in the UK and we employ 2,000 people across 20 countries around the world.


    We believe that doing business the right way, with respect for people and the environment, is essential for ensuring our long-term sustainability - generation after generation. The Pentland values are at the heart of what we do and how we interact with the world around us.




    Key Purpose of Job:


    This commercial sales role within the UK Footwear Commercial Team will support Pentland’s strategy in delivering breakthrough results & performance within Karen Millen Retail Outlets.  This role will ensure the customer plan is delivered working closely with key functions of S&P, Marketing, Customer Finance and Product Management, licensing management both internally and externally.  Working across the Karen Millen footwear brand this role is responsible for delivery of sales, profit, efficiency targets, execution of initiatives and brand presence to agreed KPI’s of our annual business plan.

    The role will allow us to build a long term, sustainable, harmonious and profitable business with the Karen Millen Global Retail Estate and effectively designing and delivering joint business plans to grow the business at pace.


    Key stakeholders

    • Pentland UK Footwear Commercial Team. Sales & Planning, Shopper Marketing, Insights, Customer Finance, Product Management teams, Footwear Division peers and key contacts within Karen Millen’s teams; wholesale, buying, merchandising, retail and logistics.
    • Karen Millen Brand Director.
    • Director level within the customer and Exec level internally.


    • Elevate the footwear experience in Karen Millen Retail.
    • Responsible for sell in and sell through of all Karen Millen Footwear through the Karen Millen network of retail stores.
    • Accountable for sales, profit and category presence to agreed KPI’s, identifying and removing barriers to ensure success internally and externally.
    • Build exceptionally strong relationships with the Karen Millen retail team based on trust, respect and integrity, creating joint value and the ability to influence strategic decisions.
    • Take overall responsibility for analysis of sell-in, sell out, stock turn and order book management including overdue order book, customer marketing plan and all assigned KPIs.
    • Responsibility for internal influence & engagement across the Karen Millen brand constantly balancing customers need/demands with our companies measures and requirements.
    • Working closely with Commercial Director and Brand Director, design, deliver and execute JBPs 1-3 years, that deliver against the financial, go to market, category presence and efficiency targets.
    • Work closely with both local UK marketing and Pentland Consumer Function to win with the shopper at point of purchase by executing tailored annual customer marketing plans designed to own space and grow market share, with Karen Millen retail thus increasing both Mental and Physical availability of our footwear creating desire and sell through.



    Needs to Have


    • Proven track record of managing and delivering results as a Key Account Manager ]
    • Ability to build a persuasive selling story
    • Experience of negotiationStrong Influencing skills – ability to influence internally and externally
    • Commercial acumen - Un
    • derstanding of broader business financial principles and how to manage profitability to achieve financial gains
    • Shopper/category management understanding/experience
    • Ability to utilise market / industry / competitor insight to challenge and influence our category / channel / regional strategies and execute consumer focused propositions with customersAbility to analyse, spot trends and build a compelling commercial argument
    • Experience of working in a multi-functional team & working in a matrix environment to deliver results
    • Experience of delivering robust brand activation plans within a customer
    • Strong communication skills both internally & externally to manage multiple stakeholders
    • Strong planning and organisational skills with ability to manage and deliver multiple projects
    • Knowledge and understanding of competition law
    • Prepared to travel UK
    • Passion for attention to detail

    Needs to be


    • An ambassador for Pentland Brands across the footwear division, role modelling the organisational values and One Pentland approach
    • Demonstrates a passion for bringing the voice of the customer in to the business
    • Confident, professional and articulate
    • Challenge and recommend new ideas and be willing to take risks to drive strategies and efficiencies
    • Highly numerate, analytical and comfortable using data and insight to inform thinking and build compelling relevant commercial arguments
    • High tenacity & passion to achieve via influence
    • Pro-active, exceptionally well organised and able to prioritise behind areas adding greatest Pentland value
    • Able to work both independently as well as being a great team player
    • Seeks collaboration across cultures, brands and functions to deliver results
    • Strong stakeholder management skills
    • Able to liaise and influence with people at all levels
    • Ability to build partnership and trust with a customer/mother brand partner
    • Solution mind-set
    • Flexible in approach and ‘can do’ attitude



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