• Sales Assistant (7.5 hrs p/w)

    Location UK-Gretna
    Job ID
    2018-3322
    Position Type
    Permanent Part-Time
    Category/Function
    Retail
    Brand
    Pentland Brands
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    Careers2

     

    Building a family of brands, for the world to love, generation after generation

     

    Pentland is the name behind some of the world’s best sports, outdoor and fashion brands.

     

    We own Berghaus, Canterbury of New Zealand, Speedo, Boxfresh, Ellesse, KangaROOS, Mitre, Prostar and Red or Dead. We are also the global licensee for Karen Millen and Ted Baker footwear, the UK licensee for Kickers, and are shareholders in other companies such as Endura, Hunter, Butterfly Twists, Heidi Klein and Tracksmith.

     

    We’re a third-generation, family-owned business – and we retain strong family values. We care about people, and that’s what drives our day-to-day work. Last year the Great Place to Work® Institute recognised Pentland Brands the 11th Best Workplace in the UK and the 16th Best Workplace in Europe. Our global headquarters is in the UK and we employ 2,000 people across 20 countries around the world.

     

    We believe that doing business the right way, with respect for people and the environment, is essential for ensuring our long-term sustainability - generation after generation. The Pentland values are at the heart of what we do and how we interact with the world around us.

     

    For further information, please visit www.pentland.com

     

    Key Purpose of Job:

     

    Through this customer facing role, you will maximise store sales and profit for our Customer function by maintaining excellent product and brand knowledge, as well as delivering outstanding customer service. You will listen and understand customer requirements to provide individual product recommendations and world class service.

     

    Our Regional Retail teams will be pivotal in meeting our ambition to be brands that are there for the consumer in the moments that matter

     

    Responsibilities

    • Develop and maintain excellent product knowledge and give outstanding customer service; actively acknowledging & approaching customers, providing accurate product information in line with their feedback and use selling skills to maximise sales of appropriate products
    • Ensure all deliveries are unpacked, checked off against the order correctly before displaying.
    • Replenish stock and maintain high standards of merchandise.
    • To ensure customer service/returns policies are adhered to at all times.
    • To become a brand or category champion in a specific product area, i.e. Competitive Swimwear, Goggles & Equipment, Berghaus Footwear and Clothing or customer returns.
    • Maintain professional conduct and dress code at all times.
    •  Adhere to all company policies and procedures, eg. Till operation, timekeeping, health and safety, security.
    • Ensure levels of housekeeping is at high standards at all times.
    • Ensure Health & Safety of customers, colleagues is adhered to at all times.
    • Carry out additional duties when and where necessary within the defined levels of responsibility and accountability for their role (including occasionally supporting other regional stores for Pentland Brands

     

     

                             What you need to have

    • Proven retail experience preferably in a sports/outdoor industry
    • Excellent customer service and selling skills
    • Exceptional communication skills to enable you to be credible with the customer
    • Helpful, friendly and professional attitude
    • Organisation skills
    • Flexibility and ability to work independently or well within a team

     

                        What we need to see in you

    • An end user with a genuine passion for sports/outdoors is beneficial
    • Able to learn and apply new knowledge to various situations
    • Able to interact well with others at all levels

     

     

     This overview gives you a feel for what you’ll be doing day to day but it’s not an A to Z.

     

     www.pentland.com                                     https://careers-pentland.icims.com/                                    

     

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